- All bookings are secured with a £50 non-refundable deposit with the remaining balance being paid on or before two weeks prior to the event. Bookings cancelled 28 days before the hire date incur 50% of the full hire charge. Bookings cancelled within one week incur the full hire charge, we will always endeavour to accommodate clients on an alternative date but this cannot be guaranteed.
- Brock Ice will serve your chosen flavours of ice creams/ sorbets to you and your guests at your selected venue on the date and time, as agreed in advance. Chosen ice cream/sorbet flavours are subject to availability. Should any variety of ice cream/sorbet be unavailable, a suitable replacement will be chosen.
- Please ensure that you check with your venue that the access is suitable and that we are able to attend. We require an approximate serving area 8 x 5ft with extra space for our table. Doorways should be at least 3ft 3 inches wide to allow access. If there are any steps then we will need to know in advance.
- Please ensure that there is a parking space for our vehicle.
- We sometimes need a standard power supply (this depends on which cart we bring), we have an extension lead, which is fully PAT tested.
- When booking with us, you are booking the agreed number of guests/package, date and service time.
- We will normally arrive approx 45 mins – 1 hour before service time to get set up.
